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Tata Communications Ltd

Industry : Telecommunications - Service Provider

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Tata Communications announces strategic partnership with NiCE

Oct 30,2025

Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra's AI-powered Customer Interaction Suite with NiCE's industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences.

Driven by Tata Communications' robust digital channels, globally compliant voice and network infrastructure, deep cloud migration expertise, agentic AI capabilities, and comprehensive managed services, the solution delivers secure, scalable, and personalised customer experiences across more than 190 countries and territories.

NiCE enhances this partnership with the full capabilities of its CXone Mpower platform, an end to-end CX AI solution that brings together AI-driven workforce augmentation, intelligent automation, and seamless workflow orchestration in a unified solution. With CXone Mpower at the core, enterprises can rapidly modernise their contact centres, ensure consistent excellence across every channel, and turn customer engagement into a measurable engine for growth, operational efficiency, and long-term loyalty.

Together, Tata Communications and NiCE will accelerate digital transformation for customer service operations, ensuring agility, compliance, and innovation at scale, while evolving them from reactive support units into dynamic AI-powered growth engines that anticipate customer needs, empower agents, and drive proactive service.

Further enhancing this experience is the Tata Communications Kaleyra TX Hub — a modular orchestration layer that connects customers' existing CX stack and enterprise tools into a unified, intelligent, total agent experience. Kaleyra TX Hub offers drag-and-drop deployment, personalised agent views, built-in sentiment analysis, and a unified interface for contact centre agents and supervisors. It simplifies the migration journey for enterprises, making it easier to transition to modern CX AI platforms like NiCE CXone Mpower, while preserving continuity and minimising disruption.

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Sr No	Start Date	Department	Tender Details	Status
1	30-10-2025		RFP for Vehicle Hiring
2	02-09-2025	IT	RFP for Procurement of Server	Closed
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3	21-08-2025	IT	RFP for Procurement of Server	Closed
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4	14-07-2025		RFP document for the Cloud Voice Logger	Closed
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			C. Financial Bid
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5	01-04-2025	IA	REQUEST FOR PROPOSAL FOR APPOINTMENT OF CONCURRENT INTERNAL AUDITORS FOR PERIOD APRIL 2025 – MARCH 2026
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8	18-02-2025	IT	RFP for Procurement of HP Hard Disk	Closed
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9	18-02-2025	IT	RFP for Procurement of HP Server	Closed
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10	07-12-2024	Administration	RFP for office premises on lease at Chennai	Closed
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11	10-06-2024	IA	RFP for appointment of internal auditors for period April 2024 – March 2025	Active upto 21/06/2024 end of the day
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12	10-06-2024	IA	RFP for appointment of internal auditors and Concurrent Audit for period April 2024 – March 2025	Active upto 21/06/2024 end of the day
13	22-11-2023	Compliance	Procurement of AML/PML software Solution - VC Meeting Link for opening of Tender Box on 22/11/2023 at 4.30 pm	Closed
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15	28-10-2024	IT	RFP for Procurement of Firewall	Closed
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16	12-07-2023	ADMIN	RFP for Premises on Lease for Ahmedabad Branch
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17	07-07-2023	CS	RFP for Secretarial Audit
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20	15-06-2023	IT	RFP for AMC of 30KVA Online UPS system	Closed
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21	30-05-2023	ADMIN	RFP for Premises on Lease for Ahmedabad Branch	Cancelled
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			C. Technical Bid
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22	24-05-2023	ADMIN	RFP for Premises on Lease for Salem Branch	Closed
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23	24-04-2023	IA	Extension Of RFP iCOM IA for FY 2023-2024	Closed
24	25-04-2023	CS	Extension Of RFP for Seeking Quotations for Secretarial Audit Of IFIN Group for FY 2022-2023	Cancelled
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25	02-05-2023	IA	RFP For Appointment Of Internal Auditor for July 2023 - March 2024	Closed
26	02-05-2023	IA	RFP For Appointment Of Internal Auditor for July 2023 - March 2024 for operations, accounts and control related activities.	Closed
27	24-04-2023	CS	RFP PCS Empannelment for ROC filing 2022-23	Closed
28	24-04-2023	IA	RFP For Appointment Of Internal Auditor iCOM 23-24	Closed
29	14-03-2023	IA	RFP for appointment of internal auditor in the iCOM	Closed
30	25-04-2023	CS	RFP For Secretarial Audit 22-23	Closed